Bravery Home Healthcare Accessibility Policy

Bravery Home Healthcare complies with applicable civil rights laws and does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), uniformed service member status, veteran status, physical and mental disability, genetic information (including characteristics and testing), or other legally protected characteristics. Bravery Home Healthcare does not exclude people or treat them differently because of race, color, religion, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), uniformed service member status, veteran status, physical and mental disability, genetic information (including characteristics and testing), or other legally protected characteristics.

 

 

Multi-Language Interpreter Services and Alternative Formats

To assist individuals with disabilities in communicating effectively with us, Bravery Home Healthcare provides free aids and services to our patients and their families, our team members, and individuals inquiring about Bravery Home Healthcare services, such as:

  • Qualified sign language interpreters.
  • Written information in other formats (large print, audio, accessible electronic formats, and other formats).
 

Bravery Home Healthcare also provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters.
  • Information written in other languages.
 

If you need these services, contact us and we’ll get back to you as soon as we can.

Find out more information on translation services in other languages.

 

 

On Bravery Home Healthcare Web Sites

Bravery Home Healthcare is committed to continuously improving our digital experiences to meet or exceed universal design best practices. Our goal is to make our websites accessible to all individuals by:

  • Designing our content and navigation so it is readable, intuitive, and easy to view.
  • Ensuring our sites are responsive when using a mouse, keyboard, and/or touch screens.
  • Supporting assistive technologies to navigate and access content.
  • Ensuring the support of native accessibility features on mobile devices, including smartphones and tablets.

If you are having trouble accessing our websites, you can reach us at 904-574-6405.  Bravery Home Healthcare’s efforts to improve digital usability and accessibility are guided by the relevant portions of the Web Content Accessibility Guidelines 2.0, Level AA, and other existing recommendations.

 

 

Complaint Process

 If you believe that Bravery Home Healthcare has failed to provide these services or discriminated in another way on the basis of a legally protected characteristic, you can file a grievance by filling our contact form and we’ll get back to you as soon as we can.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Phone: 1.800.368.1019
TTD: 800.537.7697

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.